Return Policy

Returns
We want to ensure that you are completely satisfied with your purchase on this site.

Clients who purchase ready-to-wear pieces and accessories from the site can initiate a return purchased on marcelagiocanti.com within 5 business days of receiving an order by emailing info@marcelagiocanti.com. A client specialist will reach out to you within 24 hours of your request to assist in processing your return. Clients are responsible for the cost of shipping of a returned item. 

Styles are indicated if they are eligible for return in the product page under the "Pre-Order" or "Add to Bag" buttons.  

Returned merchandise MUST NOT SHOW SIGNS OF WEAR, in the original packaging with all tags attached and in the same condition as when it was delivered. All garments are inspected upon arrival.

The refund will be issued to the original form of payment. Please allow 15 business days to process your return. We will reserve the right to refuse a return of any merchandise that does not meet the above return requirements.

Marcela Giocanti does not assume responsibility for reimbursement or compensation in the event that any returned package is lost, stolen or mishandled.

Orders purchased on sale, Bespoke (custom), all appointment fees and trunk show promotions are non-refundable and not eligible for exchange. 

Cancellations

For Atelier or Virtual Appointments, we kindly ask clients to cancel at least 48 hours in advance of an appointment to receive a credit toward the purchase of any item or future consultation fee. This credit cannot be combined with any other promotion or offers. This credit can be used up to 6 months from the date of the original purchase. 

Exchanges

If you wish to change the size and/or colour of a Ready-to-wear item that you purchased, you can do so within 5 days of the delivery date. Clients are responsible for the cost of shipping an exchanged item. 

Email info@marcelagiocanti.com to inquire about a replacement size and/or colour from those available prior to sending the item back to us. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or colour of a Ready-to-wear item one time only, but you can always return it by following the instructions in our Return Policy.